- Responsibilities listed may not apply to all locations

- Support the vision and goals of the Multi-Site General Manager and assist in creating and implementing new service initiatives

- Be a hands-on leader and be a visible front office team member - leading by example

- Monitor departmental service levels and act accordingly

- Identify areas of opportunity to improve processes and procedures to elevate the overall guest experience

- Responsible for internal audits to ensure compliance with corporate SOP’s and QA standards

- Responsible for staff development

- Serve as Manager on Duty as needed, making decisions based on the business requirements

- Should be able to work all shifts as need dictates

- Responsible for other duties as set forth by the Multi-Site General Manager, including but not limited to training, scheduling, coaching, and counseling, disciplinary action, conducting meetings, completing monthly reporting, assist in inventory management, and leading the front office staff.

- Work front desk as needed. Checking in/out, answering phones and handling guest comments and concerns

- Assist in the management of the resorts room matrix, discrepant reservations, and maintaining inventory

- Monitor front desk controls, cash drawers, change given, and key inventories

- Provide follow up of maintenance/ housekeeping requests

- Ability to step into any role as necessary

- Ensure the satisfaction of all guests by responding to guests needs, leading other Team Members in handling guest’s concerns

- All other duties as requested